1.Who we are

We’re Griffiths & Nielsen Limited trading as G+N Health.  Our company number is 01201146 and our registered office address is Maydwell Avenue, Off Stane Street, Slinfold, Horsham, West Sussex, RH13 0GN.  

In these terms, we refer to ourselves as ‘us’, ‘we’, ‘our’ or ‘G&N’.  

2. Medical conditions

Users with the following conditions should not use ‘Cryon-X’ if they have (or suspect they have) any of the following conditions:

• Congestive heart failure
• Existing deep vein thrombosis (DVT)
• Acute venal thrombosis (Phlebothrombosis)
• Inflammatory phlebitis
• History of pulmonary embolism
• Pulmonary edema
• Acute vein inflammation (Thrombophlebitis)
• Decompensated cardiac insufficiency
• Arterial dysregulation
• Erysipelas
• Carcinoma or metastasis in the affected limb
• Decompensated hypertonia
• Acute inflammatory skin conditions or infections
• Venous or arterial occlusive disease
• Poor peripheral circulation
• Severe arteriosclerosis or active infection
• Raynaud’s phenomenon or other
  vasospastic conditions
• Cold allergies
• Conditions like paroxysmal cold hemoglobinuria
• Buerger’s disease
• Chilblains
• Cryoglobulinemia
• Sickle cell anemia
• Diabetes
• Sensitivity to cold or heat
• History of cold-related injuries
• Severe cardiovascular diseases
• Anesthetic skin
• Hypercoagulation disorders
• Extremities sensitive to pain
• Extremely low blood pressure
• Decreased skin sensitivity
• Pheochromocytoma
• Compromised local circulation or potential wound healing issues
• Local tissue infections or unstable
  skin conditions

Users with the following conditions should consult a health care professional before use. 

• Users with insensitivity to pain in extremities
• Users with extremely low blood
  pressure
• Users with Raynaud’s disease
• Users hypersensitive to cold
• Children and the elderly
• Diabetics
• Incapacitated users
• Users with decreased skin sensitivity
• Users with poor circulation
• Users with vein ligation or recent
  skin grafts
• Users with cognitive disabilities
• Users using medications affecting
  mental capacity
• Visually impaired users

3. We don't give business customers all the same rights as consumers

For example, business customers can't cancel their orders, they have different rights where there is a problem with our rental equipment services and we don't compensate them in the same way for losses caused by us or our rental equipment.

Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are using the rental equipment services wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual. 

3a. When you rent our equipment, you are agreeing that:

• We only accept orders when we've checked them.
• Sometimes we reject orders.
• We charge you during the checkout process, if for any reason we are unable to fulfil your order any monies paid will be refunded.
• We charge interest on late payments.
• We pass on increases in VAT.
• We're not responsible for delays outside our control.
• We reserve the right to pass on any unforeseen costs incurred as a result of incorrect, incomplete or missing information supplied by you. 
• If you are a consumer and you purchased online, or over the telephone, you have a legal right to change your mind plus the rights under our guarantee.
• You have rights if there is something wrong with the equipment.
• We can change the rental equipment services and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw supply of the equipment.
• We can end our contract with you.
• We don't compensate you for all losses caused by us or our equipment.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

4. Renting equipment:

We shall hire equipment to you subject to these terms. We will confirm to you in writing the rental period for the equipment and the date that the rental period will begin. You shall hire the equipment for the duration of the rental period, unless one of us ends this contract early in accordance with these terms. 

4a. Equipment rental fee

We will confirm to you the fee for renting the equipment, and you shall pay the equipment rental fee to us. 

Early return of the equipment will not entitle you to a refund unless required by law.  

4b. Delivery and collection of the equipment 

We will deliver and collect the equipment from you and we shall use commercially reasonable endeavours to deliver and collect the equipment at the times agreed. We will not be liable for any delay in delivery or collection of the equipment. 

You are responsible for ensuring that we can access the premises for delivery and collection of the equipment. 

4c. Use of the equipment 

During the rental period, you must: 

• use the equipment in a safe and proper manner and ensure that the equipment is operated and used only for the purposes for which it is designed and in accordance with any safety or usage instructions
• not use the equipment for any unlawful purpose; not alter, modify or repair the equipment
• keep us fully informed of all material matters relating to the equipment; and
• take steps which may be necessary to ensure, so far as is reasonably practicable, that the equipment is at all times safe and without risk to health when it is being used. 

4d. Loss, damage and insurance of the equipment 

 During the rental period, you will:

• be responsible for any loss or damage to the equipment (fair wear and tear accepted) during the rental period;
• give us immediate written notice in the event of any loss, accident or damage of the equipment; and
• arrange suitable insurance for the equipment during the rental period which is a value not less than its full replacement value against risks of loss, damage or destruction by fire, theft or accident.  

4e. Title to the equipment

The equipment will at all times remain the property of Griffiths & Nielsen Limited, and you will have no right, title or interest in or to the equipment (save the right to possession and use of the equipment subject to these terms). 

The risk of loss, theft, damage or destruction of the equipment will remain with you. 

5. If you are a business customer this is our entire agreement with you

If you are a business customer these terms constitute the entire agreement between us in relation to the rental of the equipment. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

5a. If you are a business customer you have no set-off rights

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). 

6. We only accept orders when we've checked them

Whether you’re a business customer, or a consumer, we contact you to confirm we've received your order to rent our equipment and then we contact you again to confirm we've accepted and dispatched your order.

6a. We charge you when you place your order 

In order to enable order processing, we charge you when you place your order. However, for some of the equipment we rent, we may take payment at regular intervals.  If this is relevant, we will explain it to you, during the order process. If you are a business customer and have been offered credit, then you will be charged in accordance with those credit terms agreed with you.

6b. Sometimes we reject orders 

Sometimes we reject orders, for example, because the equipment is unavailable. When this happens, we let you know as soon as possible and refund any sums you have paid.

6c. We charge interest on late payments

If we are unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount. 

6d. We pass on increases in VAT 

If the rate of VAT changes between your order date and the date we rent the equipment to you, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

6e. We're not responsible for delays outside our control

If rental of the equipment is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. Provided we have taken reasonable steps to deliver your equipment on time and we have notified you of a delay, we won't compensate you for any delays incurred for reasons beyond our control. Your rental period will begin from the date the equipment arrives with you, but if the delay is likely to be substantial you can contact our Customer Service Team: support@gandn.com to end the contract and receive a refund for any rental equipment services you have paid for in advance, but not received.

6f. We charge you if you don't give us information we need 

We reserve the right to pass on any unforeseen costs incurred as a result of incorrect, incomplete or missing information supplied by you. For example, we might need to return to your property for rescheduling delivery or collection of the equipment. 

7. Returning the equipment early. 

If you return the equipment prior to the scheduled collection date, we reserve the right to charge a fee for cleaning the equipment and testing it to ensure it is in working order.  This fee will never be more than £125. This fee may be offset against any refund due.